Privacy Policy – 1pk Online Betting & Casino Pakistan

1 Who We Are

This Privacy Policy applies to the 1pk platform, accessible at 1pk.vin, which provides online sports betting, casino games, slots, bingo and related entertainment services to players in Pakistan. Throughout this policy, references to "1pk", "we", "us" or "our" refer to the operators of the 1pk platform.

This Privacy Policy governs how 1pk collects, stores, processes and uses personal data submitted by or collected about registered users and visitors to the platform. It applies to all services offered on the platform including but not limited to account registration, deposits and withdrawals in PKR, sports betting on Cricket, PSL, T20 and Football, casino games, slots and the 1pk VIP programme.

By creating an account or continuing to use the 1pk platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, you should not use the platform.

2 Data We Collect

1pk collects personal data in two ways: information you provide directly to us, and information we collect automatically when you use the platform. Below is a full breakdown of what we collect and when.

Information you provide directly:

• Registration data: Your full name, date of birth, email address, phone number and chosen username when you create a 1pk account.
• Identity verification data: Government-issued identification documents such as a CNIC or passport where we are required to verify your identity before processing withdrawals or as part of our account verification process.
• Payment information: Your JazzCash or Easypaisa mobile number, bank account details for Raast or bank transfer, or card details used for deposits and withdrawals. Full card numbers are processed securely by our payment partners and are not stored on 1pk servers.
• Communications data: Messages, emails or chat records you send to 1pk support, including the content of your queries and any files or screenshots you attach.
• Responsible gaming preferences: Deposit limits, session reminders and self-exclusion requests you make through your account settings.

Information collected automatically:

• Device and technical data: Your IP address, browser type and version, operating system, device type, screen resolution and unique device identifiers.
• Usage data: Pages visited on the 1pk platform, time spent on each page, links clicked, games played, bets placed, betting markets accessed and search queries made within the platform.
• Session data: Login timestamps, session duration, logout events and any security-related events such as failed login attempts associated with your account.
• Cookie and tracking data: Data collected through cookies and similar technologies as described in Section 8 of this policy.

3 How We Use Your Data

1pk uses personal data only for the purposes directly related to providing and improving the platform. We do not use your data for purposes beyond what is described here without seeking further consent where required.

• Account management: Creating and maintaining your 1pk account, verifying your identity, managing your login credentials and processing account closure requests.
• Transaction processing: Processing deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards, as well as processing withdrawal requests back to your registered payment method.
• Platform personalisation: Remembering your game preferences, displaying relevant cricket betting markets such as PSL and T20 events based on your activity, and tailoring bonus and promotional offers to your usage patterns.
• Customer support: Responding to your queries, resolving account issues, processing responsible gaming requests including deposit limits and self-exclusion, and following up on account disputes.
• Security and fraud prevention: Monitoring for suspicious activity, detecting and preventing fraudulent transactions, identifying potential multi-account violations and protecting the integrity of the platform.
• Platform improvement: Analysing usage data in aggregate to understand how players use the platform and identify areas for improvement in navigation, game lobby design and betting market presentation.
• Legal compliance: Maintaining records as required for our operational and regulatory obligations, and responding to lawful requests from relevant authorities.
• Communications: Sending you account-related notifications, security alerts, and where you have opted in, promotional communications about bonuses, new games or PSL betting markets.

4 Legal Basis for Processing

1pk processes your personal data on the following legal grounds depending on the specific processing activity involved:

• Performance of a contract: The majority of data processing at 1pk is necessary to fulfil the contract between you and 1pk — that is, to provide the betting, casino, slots and bingo services you have registered to use, to process your PKR deposits and withdrawals, and to manage your account.
• Legitimate interests: Certain processing activities are carried out on the basis of 1pk's legitimate interests in operating a secure, functional and commercially viable platform. This includes fraud detection, security monitoring, abuse prevention and platform analytics.
• Legal obligation: Some processing is required to comply with applicable legal and operational obligations, including retaining transaction records and responding to lawful authority requests.
• Consent: Where processing is based on consent — such as sending promotional communications or placing non-essential cookies — we will obtain your consent explicitly. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Data

1pk does not sell your personal data to third parties. We share personal data only in the specific circumstances set out below, and only to the extent necessary for the stated purpose:

• Payment service providers: Your payment details are shared with our payment processing partners, including JazzCash, Easypaisa and Raast integration services, and card processing networks, solely for the purpose of processing your deposits and withdrawals in PKR.
• Identity verification services: Where identity verification is required, we may share your documentation with a third-party verification provider to validate your CNIC or other submitted documents. These providers are bound by strict data handling agreements.
• Game content providers: Game providers whose titles are featured in the 1pk Game Lobby may receive technical session data necessary to deliver the game to your device. They do not receive your full personal profile.
• IT and infrastructure providers: Third-party providers who supply hosting, server infrastructure, security monitoring or technical support services to 1pk may access certain data as part of delivering their services. These providers operate under data processing agreements that restrict how they can use your information.
• Legal and authority requests: 1pk may disclose personal data to law enforcement, courts or other relevant authorities where required by law or in response to a valid legal request. We will inform you of such disclosure where we are legally permitted to do so.

6 Payments & Financial Data

All financial transactions on 1pk are conducted in Pakistani Rupees (PKR). Payment methods supported include JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. Financial data you provide is handled with particular care given its sensitivity.

When you make a deposit or withdrawal, the relevant payment details — such as your JazzCash mobile number or bank account details — are transmitted over encrypted connections to our payment processing partners. 1pk does not store full card numbers or CVV codes on our own servers. Card data is tokenised by our payment processor and only the token reference is retained by 1pk to facilitate future withdrawals to the same method.

Your transaction history — including deposit amounts, withdrawal requests and any associated bonus transactions — is retained in your account records for as long as your account is active and for a defined period after account closure as described in Section 7.

1pk may request proof of ownership of a payment method — for example, a screenshot of your JazzCash or Easypaisa account showing your name and mobile number — before processing withdrawal requests, particularly for first-time withdrawals or where our fraud prevention systems flag an anomaly.

7 Data Retention

1pk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for any additional periods required by our legal and operational obligations. The general principles governing our retention periods are as follows:

• Active accounts: Personal data is retained for the full duration that your 1pk account remains active. This includes your profile information, transaction history, betting records and communication logs.
• Closed accounts: Following account closure, certain records including identity verification documents and transaction histories are retained for a defined period to meet our compliance obligations and to allow for the resolution of any post-closure disputes.
• Self-exclusion records: Where you have requested self-exclusion from the 1pk platform, a record of that exclusion is retained for the duration of the exclusion period and for a reasonable period afterwards to prevent re-registration during the exclusion window.
• Support communications: Customer support records are retained for a defined period after the resolution of the query or account closure, whichever is later.

When personal data is no longer required for the purposes stated above, it is securely deleted or anonymised. Anonymised data — from which it is no longer possible to identify any individual — may be retained indefinitely for statistical and platform improvement purposes.

8 Cookies & Tracking Technologies

1pk uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences and understand how players use the site. Cookies are small text files stored on your device by your browser when you visit 1pk.vin.

The following types of cookies are used on the 1pk platform:

• Essential cookies: These cookies are required for the platform to function. They manage your login session, keep you authenticated while navigating between pages such as the Game Lobby, betting markets and deposit section, and maintain platform security. These cookies cannot be disabled without preventing the platform from working.
• Functional cookies: These cookies remember your preferences — such as your preferred language settings, last-visited game categories and display options — so you do not have to reset them on every visit.
• Analytics cookies: We use analytics tools to understand aggregate user behaviour on the platform — for example, which sports betting markets are most popular, how players navigate from the homepage to the Game Lobby, and where technical friction points exist. Analytics data is processed in aggregate and does not identify individual players.
• Marketing cookies: Where you have consented, marketing cookies may be used to deliver relevant promotional content about bonuses, PSL betting markets and new game releases. You can withdraw marketing cookie consent at any time through your browser settings or account preferences.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the 1pk platform normally, including logging in and accessing your account balance.

9 Your Rights

You have the following rights in relation to the personal data 1pk holds about you. To exercise any of these rights, please contact the 1pk support team with your registered account details and a clear description of your request.

10 Security Measures

1pk takes the security of your personal and financial data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, misuse or disclosure.

• SSL encryption: All data transmitted between your device and 1pk's servers is encrypted using SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar when accessing 1pk.vin.
• Secure password storage: Account passwords are stored in hashed form using modern cryptographic algorithms. 1pk support staff cannot view your password and will never ask you for it.
• Access controls: Access to personal data within 1pk's systems is restricted on a need-to-know basis. Support staff can access account information relevant to resolving your query but cannot access payment credentials or override security controls without appropriate authorisation.
• Fraud monitoring: Our systems continuously monitor account activity for patterns indicative of fraud, unauthorised access or policy violations, including unusual login locations, rapid consecutive transactions and other anomalous behaviour.
• Incident response: In the event of a data security incident that affects your personal data, 1pk will take prompt steps to contain the incident and will notify affected players as appropriate.

While 1pk implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying 1pk immediately if you suspect unauthorised access to your account.

11 Children's Privacy

The 1pk platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the 1pk platform in any capacity.

If we become aware that personal data has been submitted by or on behalf of a person under 18, we will take prompt steps to close the relevant account and delete the associated personal data. If you believe a minor has registered on 1pk using your details or a device in your household, please contact support immediately so the account can be reviewed and closed.

We encourage parents and guardians to monitor the online activity of minors in their household and to use parental control software to restrict access to online gaming and betting platforms.

12 Changes to This Policy

1pk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform functionality or applicable legal requirements. When material changes are made, we will notify registered players via a notice on the platform or through the contact details associated with your account, where practicable.

The most current version of this Privacy Policy is always the version published on this page. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the 1pk platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and may request account closure by contacting support.

13 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way 1pk processes your personal data, please contact the 1pk support team. When submitting a privacy-related request, please use the email address registered to your 1pk account so we can verify your identity and respond promptly.

For data rights requests — such as access, rectification, erasure or portability — please clearly state the nature of your request in your message so it can be directed to the appropriate team and handled within a reasonable timeframe.